Finacle Application Support
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الوصف الوظيفي GENERAL • Responsible for resolving all technical incidents escalated by the L-1 team • Production Support: handle inquiries and resolve issues • Determine gaps in procedures/processes and come up with suggestions/recommendation for process improvement • Perform other related duties as assigned from time to time المهارات and Hands on experience in Unix/Linux Command Experience in Application Production support. QUALIFICATIONS • Bachelor’s Degree in Computer Science or equivalent (a combination of education and experience will be considered). • High interpersonal skills and communication skills both written and oral • Basic level of Arabic communication skills TECHNICAL SKILLS The skills listed below are representative of the knowledge and skills required. • Should have at least 3 years’ experience in Finacle 10x or above • Should have good Knowledge in Oracle - SQL & PL/SQL • Hands on experience in Unix/Linux Command Experience in Application Production support. • Hands on experience in proactive monitoring, troubleshooting application related problems on production, Incident Analysis & resolution, and RCA related to Application. • Hands on experience in ensuring the resolution for Production issues is accurate and within SLA. • Experience in workflow maintenance and Configuration. • Should be well versed with the ITIL concept for Incident, Problem and change management processes. • Excellent communication and conversation skills (Verbal and Written) BEHAVIOURAL COMPETENCIES • Friendly, approachable, and collaborative • Team spirit / Problem solving attitude / Good communication skills • Excellent relationship and stakeholder management skills across teams and upwards throughout organizations • Ability to positively influence colleagues to deliver objectives Excellent written communications skills تفاصيل الوظيفة https://www.bayt.com/ar/saudi-arabia/jobs/finacle-application-support-4597749/ |
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