Base24 Support
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الوصف الوظيفي Shift Timings: Rotational Shift; ready to work in 24x7 environments GENERAL • Excellent communication and conversation skills (Verbal and Written) • Responsible for resolving all technical incidents escalated by the L-1 team • Production Support: handle inquiries and resolve issues • Determine gaps in procedures/processes and come up with suggestions/recommendation for process improvement • Perform other related duties as assigned from time to time QUALIFICATIONS • Bachelor’s Degree in Computer Science or equivalent (a combination of education and experience will be considered). • High interpersonal skills and communication skills both written and oral • Basic level of Arabic communication skills TECHNICAL SKILLS The skills listed below are representative of the knowledge and skills required. • 3+ yrs • Efficient in any programming languages like TAL / PTAL COBOL / SCOBOL TACL C / C++ • Should be efficient in database Enscribe/NSQL • Exposure towards the tool FUP Pathway • Should have good development Expertise in Base24 , Base2000 Switch • Knowledge towards simulator : Paragon, FINSIM • Report Generation • Incident Management • Primary Level Issue Analysis • Transaction Monitoring BEHAVIOURAL COMPETENCIES • Friendly, approachable, and collaborative • Team spirit / Problem solving attitude / Good communication skills • Excellent relationship and stakeholder management skills across teams and upwards throughout organisations • Ability to positively influence colleagues to deliver objectives • Excellent written communications skills المهارات تفاصيل الوظيفة https://www.bayt.com/ar/saudi-arabia/jobs/base24-support-4598288/ |
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