الوصف الوظيفي
Job location:
Jeddah
Dammam
Purpose of Role:
TBA
Scope & Responsibilities:
Planning and Analysis
To analyze the operational training requirement for new and current Processes
To work with the client and transition teams to plan Process training roll-out for migrations
Training design and development
Designs, Develops and Delivers Soft Skills and Process Training programs to the customer service associates
To adapt customer training materials for local delivery
To design and develop additional Process training materials based on training needs analysis and customer requirement
Training delivery
To deliver Process training Programs
To assess, certify and report on learner performance
Training Maintenance and Quality control
Monitor calls made by agents on a regular basis to identify and rectify performance gaps & Gives one on one feedback to the Agents / TL’s based on the research done through monitoring
Prepares and circulates weekly reports on gaps identified during call monitoring and steps taken to close such gaps
Maintains records of training activities, monitors the effectiveness of training programs and follows up on pre and post-training evaluations
المهارات
Experience and Expertise
Excellent communication skills
MS Office operating and typing skills
Analytical skills
Presentation skills
Coaching skills
Interpersonal skills
Problem-Solving skills
Counseling skills
Mentoring skills
تفاصيل الوظيفة
منطقة الوظيفة المملكة العربية السعودية
قطاع الشركة خدمات الدعم التجاري
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي التدريب والتطوير
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
https://www.bayt.com/ar/saudi-arabia/jobs/trainer-project-site-level-4615101/
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