The Customer Success Specialist is a strategic and supportive partner for our customers at every stage after the buying process. They’re focused on building loyalty to ensure long-term client retention by presenting product information, addressing customer issues, upsells, cross sells and renewals.
Responsibilities:
1-Onboard the new customers.
2-Evaluate and analyze the customer’s needs.
3-Enhances the training program.
4-Develop healthy customer relationships through building trust and transparency.
5-Promotes customer loyalty.
6-Sharing the analysis and the action plans for growth through upselling and cross selling.
7-Acts as a customer advocate.
8-Committed to a continuous communication process with the customers.
9-Generating periodical reports to all stakeholders.
10-Dealing with CRM and ticketing systems.
Requirements:
-2-3 years of account management experience.
-Analytical mind.
-Good user of office products.
-Familiar with CRM and ticketing systems.
-Very good English speaking and writing.
-Excellent communication skills.
سجل سيرتك الذاتية الآن مجانا لتتقدم لآلاف الوظائف، وتتواصل مع الآف الشركات (+40 ألف شركة)، فقط أكمل نموذج التسجيل
عفوا، تم إخفاء عرض الايميل لهذه الوظيفة حيث أنه قد مر أكثر من 30 يوما منذ نشر هذا الاعلان وقد تم ارشفته، يمكنك العودة الى الصفحة الرئيسية بالضغط على الرابط بالاعلى لمشاهدة احدث الوظائف المنشورة يوميا.
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