الوصف الوظيفي
Managing Datacenter
Managing Multiple Projects and Lead the Projects
Managing Active Directory (AD)
Maintain SDWAN Networks
Maintain Ip phone
Maintain CCTV
Create V-Lan Trucking
Manage SQL database
Improve Network and build documents for network Diagram
Monitoring and maintaining computer systems and networks
Responding in a timely manner to service issues and requests
Providing technical support across the company (this may be in person or over the phone)
Repairing and replacing equipment as necessary
Writing, editing, and revising training manuals for new and updated software and hardware
Maintain records for all IT Asset Inventory
Prepared documents for all maintenance including soft copy
Monitor and respond quickly to incoming requests relate to IT issues.
Maintain cctv records as per the request footage by dept
Responsible for PC’s, Printers, and related equipment (monitor, keyboard, mouse, hard drive, etc.).
Maintain user PCs, including upgrades and configuration as needed.
Assist with onboarding of new users.
Keep inventory of all equipment, software, and license users.
Performing remote troubleshooting through diagnostic techniques and pertinent questions
Determining the best solution based on the issue and details provided by users
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Running reports to analyze common complaints and problems
Follow-up with stores after resolving the issues
Suggest improvements on procedures
Gain feedback from users about computer usage.
المهارات
Previous working experience as an IT Technical Support for Minimum 5 years
CCNA Certified
MCSA Certified
Hands-on experience with diagnosing and resolving basic technical issues
Excellent communication and interpersonal skills
Tech-savvy with working knowledge of office automation products, and remote control
Good understanding of computer systems, mobile devices, and other tech products
Must have own car
Ability to diagnose and resolve basic technical issues
Proficiency in English and Arabic
Excellent communication skills
تفاصيل الوظيفة
منطقة الوظيفة جدة, المملكة العربية السعودية
قطاع الشركة البيع بالتجزئة وبالجملة
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 3
منطقة الإقامة جدة, المملكة العربية السعودية
الجنس ذكر
الشهادة بكالوريوس/ دبلوم عالي
العمر الحد الأقصى: 36
https://www.bayt.com/ar/saudi-arabia/jobs/technical-support-4495337/