الوصف الوظيفي
• Establish and implement Computer Aided Facilities Management (CAFM) system throughout the company. Manage all workflow processes and activities.
• Proactively manage and take ownership of issues. Rapid and accurate analysis of issues. Seek equitable and creative solutions to problems.
• Manage the customer call centre and ensure contract compliance and a consistently high level of service delivery, within agreed response times
• Consistently monitor processes, systems and procedures to maintain optimum customer service, efficiency and accuracy. Coordinate with Head of Operations, the finance department and the procurement department to manage seamless service delivery.
• Develop, lead, motivate and inspire a professional team enabling them to meet both personal and business targets. Provide clear operational direction and support to team. Monitor and drive achievement of KPI’s.
• Strong teamwork ethic and promotion of customer service excellence to both internal and external customers.
• Develop and implement a compliance monitoring system.
• Drive standardisation of processes and systems.
• Provide regular updates to the Facilities Manager / Project Manager on pending calls and PPM documents and escalate to sr. management if required.
المهارات
• Thorough understanding of office administration, call centre management and customer services.
• Consistently monitor processes, systems and procedures to maintain optimum customer service, efficiency and accuracy.
• Knowledge of key operational management disciplines, e.g. quality control, work planning methods.
• Demonstrated ability to contribute as a member of a team to achieve positive outcomes and provide quality service to customers. Strong teamwork ethic and promotion of customer service excellence.
• Excellent interpersonal and customer service oriented skills to effectively communicate and develop strong relationships with senior management and operational staff within our customer/client organisations including ability to demonstrate high levels of service competence and delivery and prepare effective and exception basis reports for management.
• Demonstrate leadership and management skills. Ability to drive change management, continuous improvement and reduce costs.
• Excellent time management skills and able work to strict deadlines. Self motivated being required to work with minimal supervision.
• Strong IT skills including MS Excel, MS Word, MS PowerPoint and MS Visio
• Professional and smart appearance at all times.
تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة إدارة المرافق
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني إدارة
عدد سنوات الخبرة الحد الأدنى: 4
منطقة الإقامة الرياض,المملكة العربية السعودية
الشهادة بكالوريوس/ دبلوم عالي
التعليم
IT
*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/saudi-arabia/jobs/call-center-manager-3930132/
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