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الوصف الوظيفي The Customer Service Representative acts as a focal point of contact between the customer and the rest of the organization. The Principal Accountabilities: Responsible for processing orders for assigned customers based on current service level agreement Monitors the customer order flow and reports to customers and IT department any issues in order flow Communicates Customer orders and requests to operations department Established and maintains a working relationship with assigned customers and their representatives Communicates customer special requests such as audits, visits and meetings to appropriate departments. Responsible for completing and reporting month end closing process and billing as per established guidelines and determined timeframes Maintain accurate inventory numbers on customer stocks through the month and works in conjunction with the inventory supervisor to resolve discrepancies Organizes and maintains files of assigned customer orders as well as correspondences Participates in any required regulatory, quality process, job enhancement, customer directed training or the preparing of special reports Performs other duties as assigned by management المهارات Proficient in English communication Knowledge of supply chain environment is an asset Knowledge of WMS is an asset Advanced MS Office skills Data entry speed and accuracy required Excellent time management and priority setting skills Strong ability for multitasking تفاصيل الوظيفة |
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