الوصف الوظيفي
- Responsibilities include: · Addressing user tickets regarding hardware, software and networking · Walking customers through installing applications and computer peripherals · Asking targeted questions to diagnose problems - Job brief : We are looking for a Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. - Responsibilities : · Address user tickets regarding hardware, software and networking · Walk customers through installing applications and computer peripherals · Ask targeted questions to diagnose problems · Guide users with simple, step-by-step instructions · Conduct remote troubleshooting · Test alternative pathways until you resolve an issue · Customize desktop applications to meet user needs · Record technical issues and solutions in logs · Direct unresolved issues to the next level of support personnel · Follow up with clients to ensure their systems are functional · Report customer feedback and potential product requests · Help create technical documentation and manuals · Overall Call Management · 24/7 Monitoring · Diagnoses and acknowledgment network alerts, events or issues · Trouble Ticket handling · Troubleshoot Problems · reporting capability · network troubleshooting skills
المهارات
· Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
· Hands-on experience with Windows environments
· Working knowledge of office automation products and computer peripherals, like printers and scanners
· Knowledge of network security practices and anti-virus programs
· Ability to perform remote troubleshooting and provide clear instructions
· Excellent problem-solving and multitasking skills
· Customer-oriented attitude
· Arabic and English speaking if preferred.
· Bachelor degree of computer/Telecom Engineering or Computer Science
· Minimum 2 years of experience in NOC or Technical helpdesk environment with hands on experience on monitoring / ticketing systems
· Vendor certified (Cisco and/or Huawei).
· Network/System hands on experience.
· Native Arabic speaker and fluent in English language.
تفاصيل الوظيفة
منطقة الوظيفة العليا, الرياض , المملكة العربية السعودية
قطاع الشركة الاتصالات والشبكات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الهندسة
نوع التوظيف دوام كامل
الراتب الشهري $1,000 - $1,500
عدد الوظائف الشاغرة 10
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 2 الحد الأقصى: 6
منطقة الإقامة المملكة العربية السعودية
*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/saudi-arabia/jobs/desktop-support-engineer-4090082/
سجل سيرتك الذاتية الآن مجانا لتتقدم لآلاف الوظائف، وتتواصل مع الآف الشركات (+40 ألف شركة)، فقط أكمل نموذج التسجيل
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