Catering Manager
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الوصف الوظيفي Reports to Country Manager – KSA Job Purpose: The Catering Manager is responsible for delivering Catering services to clients (Corporate/Government/Private segments) in a seamless & flawless manner. He or she will do this through the delivery of premium hospitality service, culinary experience & outstanding setups (relevant to brand DNA). The Catering Manager contributes to the overall success of the Catering initiative by 1) being fully responsible for the end to end process, 2) by hiring, scheduling, training and nurturing a hospitality culture to attract and retain the best diverse talent, and 3) overseeing the planning, coordination & execution of daily operations. This Catering Manager works closely with the catering sales, culinary, operations, café & retail teams reporting to the Operations Manager. His or her main focus is to grow the Catering brand equity, revenues & margins in line with, or exceeding, annual business plans, by creating memorable hospitality experiences and loyal customers. The Catering Manager will have excellent planning / organization skills, an ability to anticipate customer needs & wants relevant to specific events, leadership qualities and able to make decision without having all the facts on hand. An avid communicator able to handle multiple stakeholders and have well developed training skills. Key Accountabilities: · Set & maintain high (five star hotel equivalent or higher) standards of service, culinary & overall hospitality experiences at all times for all events with attention to details such as set up, timely preparedness & grooming of staff. Always respecting the Brand DNA, and assuring over all execution. · Persistently assuring high levels of food safety, hygiene and sanitation standards. Thus, ensuring compliance with local law, food safety standards, general work place safety, and HACCP policies & procedures. · Plans ensures supervision to all operations staff (culinary, service, stewarding & drivers). This includes scheduling so as to ensure productivity and correct staffing levels, while assuring flawless execution. · While not the line manager, ensures the catering head chef correctly executes menu planning, food purchasing & production, and culinary execution. · Ensures the catering service supervisor / catering head waiter correctly plans staffing, equipment, setups and service execution. · Ensures the stewarding department supervisor correctly manages all operating equipment, preparation, transportation, setup, back of house execution, breakdown, washing/sanitizing/counting and storage. · In close collaboration with the Regional Operations Manager, the Catering Manager is responsible for the end to end process for Catering. This starts with assuring that the sales tools are correct and available (i.e. menus, pricing, costing & visuals) all the way to assuring P&L;contribution. · Uses analytical skills and pro-actively manages margins, by controlling COGS, staff & controllable expenses. · Ensures development of all operations team members. This includes training, coaching & mentoring to allow for the right people in the right place to grow catering business and lead the market. · Actively drives a culture of team work between café, retail and catering to assure excellence in execution, while maintaining & building relationships · Assists with hiring and training associates. Evaluates employee performance providing feedback and coordinates training sessions. · Monitors customer satisfaction and develops and maintains client relations. · Assists in other units in the company within the company dining, retail cafes and/or catering operations, as immediate needs may arise for backup. · Uses critical thinking skills to initiate innovation, conducting research on global food trends, food marketing, and conscious eating habits. · Being involved in improving communication using technology. · To work with other departments and support functions across the business. This can be supporting sales in assuring conversion of contracts, or marketing in executing happenings at Cafés or execution of photo shoots. المهارات The Catering Manager will have 5 years of F&B;banquet/catering leadership experience in international 5 star hotel & catering operations in the middle east (St. Regis, Four Seasons, Dubai World Trade Center, Grosvenor House, Jumeirah or similar). Qualification and Licenses requirement: Undergraduate Degree تفاصيل الوظيفة
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