We are looking for a Saudi Sales Representative / Expert to be a part of one of the leading business process outsourcing companies in KSA
Location: Riyadh
Qualifications:
-Fresh Graduates up to 2+ years’ experience in retail, sales, customer service or related fields
-University or College degree or high school degree
- Fluency in English is a must
Reports To: Sales Expert Supervisor
Accountability 1: Product Knowledge
Ensure excellent product knowledge pertaining to by familiarizing yourself with the company’s vision for a smoke-free future, knowing all the benefits and understanding the basic science and the technical aspect of the product.
Accountability 2: Sales
Ensure all correct invoicing is provided to consumers on purchase.
Accountability 3: Product Trial
-Ensure the guided trial is conducted smoothly and without rush in order to leave the customer with the best experience of both the product and journey.
-Understand the customer objections and pain points to and handle them with the
right product feature and benefit.
Accountability 4: Interactions
-Ensure the correct techniques are applied so as to give each customer the best experience.
-Utilize the toolbox provided to ensure the best possible interaction.
-In alignment with the Sales Expert Supervisor, provide timely feedback on overall
interactions and come up with new ways of working to further enhance the consumer
experience.
Accountability 5: Consumer Profiling
-Familiarize yourself with your consumer before pitching the product in order to uncover the consumer’s needs, lifestyle and pain points.
-Based on your understanding of the consumer, present the relevant benefits to ensure that the product resonates and is relevant to their needs.
Accountability 6: Systems Knowledge
-Master the IT tools (SHIFT X) that you will use in order to assist your interaction.
-Ensure all inputted fields are done correctly and accurately.
-Provide feedback to relevant stakeholders on the systems when relevant.
-Registration of 100% of new customers.
Accountability 7: Customer Care
-Understand the customer care process so as to equip the consumer with the relevant
knowledge and contact details when they require assistance post-purchase.
-Understand the warranty and subscription policies so as to best inform the consumer.
-Build relationships with your consumers to assist them through their conversion
journey.
Accountability 8: Compliance
-Ensure that you practice and adhere to PMI Policies & Procedures, Stock Management and IC/SE Directives.
Skills and Competencies:
-Strong communication
-Service/customer orientated
-Negotiation
-Self-motivated
-Time management
-Active learning
-Listening
Seniority Level
Entry-level
Industry
Consumer Goods
Employment Type
Full-time
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