Primary : EAI (Middleware), Secondary : Order Management

الوصف الوظيفي
Very Strong knowledge on Java, UNIX & SQL with strong leadership skills to drive application teams.

Should be familiar with ITIL standards , processes, Level -1 and Level -2 scope of support work.

Strong at ITIL process including change, incident management.

Should be good at ITSM Remedy & understand SLA & KPI

Drive the monthly and quarterly SLA reviews.

Direct the teams to implement best practices.

Drive continuous process improvement in support model/process/procedure.

Drive the adherence to change management.

المهارات
Drive the adherence to knowledge management.

Ensure appropriate training plan for resources.

Review status reports.

Ensure support team members have requisite skills, qualifications, training and expertise required to provide the services and adhere to new or changed processes, practices and policies

Identify areas of improvement within project on long term basis and implement solutions to improve

تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة خدمات تكنولوجيا المعلومات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني إدارة
عدد سنوات الخبرة الحد الأدنى: 8

https://www.bayt.com/ar/saudi-arabia/jobs/primary-provisioning-secondary-order-management-4246839/