Logistics Lead - E-Commerce - Saudi National (FMCG, Operations)
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الوصف الوظيفي • Responsible for managing and controlling performance, cost and capacity of Third party logistics partners (3PL) • Monitor and analyze customer experience and delivery performance. • Maintain and develop KPIs and SLAs with 3PL. • Optimizing the 3PL’s delivery network and improving speed to our customer through various initiatives. • Contribute and lead major projects within the KSA Operations Fulfillment / Supply Chain / Transportation to support business and selection growth. • Contribute to process improvements and cost optimization initiatives in collaboration with internal and external customers • Contribute to contract negotiations with our external fulfillment partners. • Prioritize projects and software feature requests, evaluate and set stakeholder expectations. • Develop and maintain strong communication processes to ensure smooth and efficient flow of accurate information across Amazon’s Retail and external fulfillment teams. • Own deployment of Continuous Improvement of network standards, in collaboration with MENA Process Owners, MENA ACES and local Process Managers • Train & direct associates for action and conformance of norms & practices • Audit the sites for various operational conformances, restrictions and norms • Conduct audits on based on SOPs, analyze data and propose process improvement initiatives المهارات • Responsible to drive new strategies to improve speed of orders & service quality and to reduce costs. • Should be a subject matter expert for all Logistics Associates and Delivery Service Partners process areas and champion excellent driver and customer experience while continuously improving delivery performance. • Needs to monitor associates/department performance and provide feedback/ action plans and effectively coach and train current and new hires. • Partner with regional Fleet Management leadership to validate vehicle demand and road worthiness and general compliance to the Fleet Management Program. • Cultivate and sustain a safe environment, high-quality customer delivery, professional experience, and a positive culture. Minimum Qualifications, Experience & Skills: • Must have strong proficiency in warehouse operations and a comprehensive understanding of e-Commerce and supply chain management. • Must be hands‐on, a self‐starter and capable of delivering results in a fast-paced, multi-tasked, high energy environment. • Should have clear communication skills, a creative and analytical problem-solving skill set with a strong desire to constantly grow and evolve, the passion to persevere against odds, the willingness to take risks and to be fearless, and the tenacity to fail forward again and again. تفاصيل الوظيفة https://www.bayt.com/ar/saudi-arabia/jobs/logistics-lead-e-commerce-saudi-national-fmcg-operations-4275570/ |
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