About the role
is actively looking for an enthusiastic and resourceful Customer Success Manager to nurture and maintain long-term relationships with our Tier-1 merchants and partners. This is a phenomenal opportunity to join one of the most successful FinTech companies at a turning point of its global expansion.
You will be the business advisor and main point of contact to a merchant’s pre, during and post integration process. You will act as the voice of our product and ambassador of our brand, delivering expertise, education, and guidance to our merchants. Key for success here will be the ability to utilize your business savvy knowledge and the required gravitas to effectively communicate and influence at all levels to achieve win-win scenarios and promote the company value proposition.
The ideal candidate is an independent, high-achieving individual, able to stand out in an entrepreneurial environment and excel through self-motivation and personal drive. If you are eager to join a thriving, fast-paced, start-up company and contribute to shaping its future, this is the role for you to make a difference.
Key Responsibilities
• Creating merchant specific account development plans
• Building high touch, consultative and strong relationships with our merchants through regular and open communications
• Analyse merchant’s performance and provide recommendations to maximize the payment flow /revenue
• Delivering expertise, education, and guidance to merchants as they craft and execute on a comprehensive, global payments strategy.
• Tracking merchant project deliverables and ensure merchant activities are updated within SalesForce
• Understanding the intricacies of our products, services and partner networks thoroughly to leverage as needed to meet our merchants’ needs
• Collaborating with various teams (e.g. Sales, Legal, Integration, Support) across the company to ensure a first-class merchant experience
• Focusing on exceeding strategic and financial targets of our merchants by analysing active payment products, transaction volumes and service levels
• Sharing ideas and feedback on local trends including competitor insights, customer needs, sales, product and marketing information
• Take a proactive approach on customer service items and problem solving
About You
• 3+ years’ experience in a B2B Account Management, Relationship Management or Customer Success role in the FinTech and/or Payments industry and/or ecommerce/previous merchant experience
• A strategic thinker with excellent project management skills
• Outstanding analytical skills
• Good knowledge of today’s major ecommerce and payments technologies, players and major up-and-coming trends
• Customer-oriented and able to establish robust relationship with assigned customer base
• Dynamic approach adapting to changing requirements with the ability to manage multiple opportunities concurrently
• Exceptional communication skills and negotiation techniques
• Degree educated or equivalent
• Fluent in English and Arabic (mandatory)
https://www.naukrigulf.com/customer-success-manager-jobs-in-riyadh-saudi-arabia-in-checkout-com-3-to-6-years-n-cd-20010269-jid-250221501086
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