Provides leadership and direction to the entire customer support department.
Establishes and oversees the adoption of the support department’s vision, goals and objectives at all levels.
Leads ground support for customer support agents and managers, developing and implementing efficient officers in implementing customer experience support plans.
Ensures that customer support department needs are correctly prioritized in order to ensure the correctly prioritized allocation of resources.
Ensures that customer support activities are seen to deliver measurable and significant value to the businesses and meet customer loyalty targets.
Oversees and determines key strategic direction and objectives of the customer support department.
Drives necessary changes for the improvement of operating and organizational efficiency of the customer support team.
Measures the effectiveness of all customer support approaches and initiatives primarily through conducting consumer surveys and analysis of recorded support agent to consumer correspondence.
Manages both internal and external relationships on behalf of the customer support department.
المهارات
Must have had over 7 years of working experience in customer support.
Have had proven and successful experience driving positive change and influencing enhanced performance in a customer support department.
Excellent communication skills.
Must demonstrate proficiency in MS Word and PowerPoint.
Must have technological acumen.
Must have an ability to think creatively and strategically, have the ability to multi-task and work comfortably under pressure.
Possess outstanding leadership skills
تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة البيع بالتجزئة وبالجملة
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الإدارة
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني إدارة عليا
عدد سنوات الخبرة الحد الأدنى: 7
منطقة الإقامة المملكة العربية السعودية
الشهادة بكالوريوس/ دبلوم عالي
نسخة للطباعة 
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