Tech Support Manager
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الوصف الوظيفي - Execute daily outbound phone calls/emails, contact decision makers, build quick rapport and assess needs - Explain client technical products/solutions and value proposition to businesses of different verticals and sizes and explain how they address client needs - Execute outbound prospecting campaigns to source, contact, and engage prospective customers interested in evaluating client products. - Develop and lead outbound campaigns from idea-generation through to initial pitch and pipeline qualification - Lead and contribute to team projects to develop and refine our sales process - Develop and codify best practices and sales workflows for interactions with prospects - Achieve or exceed monthly sales quota - Reach out to existing customers to pitch new ancillary products or increase spend in products currently used - Troubleshoot small technical setup issues or route them to relevant teams. Renewals (Cloud) - Manage the customer renewal sales process, identifying up-sell and cross-sell opportunities within your accounts, and closing these agreements before contract expiration - Educate customers on Digital and client’s products. - Participate in the design, development, and implementation of programs to increase client Cloud renewals business. - Analyze data trends, market dynamics and customer performance, identify opportunities and create implementation plans to maximize results - Supporting the regional leads and partner community with training, materials and ongoing support - Engage and coordinate internal groups as needed to resolve customer issues and maximize customer retention. - Increase number of upgrade executions - React to client business needs and adapt internal procedures to provide services - Manage daily renewal opportunities in CRM system - Work with account managers to provide clarity around executing upgrades المهارات - Ability to connect and add value to a broad range of customers, with great interpersonal and listening skills - Outgoing and confident in outbound phone sales with a great phone manner; can handle a complex sales cycle that will have multiple contacts within a company - Thrive in a fast-paced, high-growth, rapidly changing environment - Proven success in acquiring new clients as well as experience cold calling and presenting sales pitches. - History of quota over-achievement - Knowledge of CRM system - Analytical mindset and go-getter attitude; self-motivated to achieve personal goals and goals set for the team - Organized and has pipeline management, time management skills and prioritization skills - Coachable in the moment; provide feedback/suggestions/recommendations and able to incorporate and iterate sales pitch and positioning Cloud - Solid understanding of IaaS, PaaS, SaaS industry, Cloud computing concepts and competitive landscape in the Cloud Service Providers world. Technical degree desired تفاصيل الوظيفة https://www.bayt.com/ar/saudi-arabia/jobs/tech-support-manager-4484268/ |
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