IT Assistant

الوصف الوظيفي
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

• Respond to queries over the phone, using remote software, or via email.

• Respond to email messages for users seeking help.

• Ask questions to determine nature of problem.

• Walk user through problem-solving process.

• Ensure that physical desktop connections (e.g., RJ45 ethernet jacks, connectors between PCs) are in working order

• Liaise with Service Desk / Desktop support team in London and get a clear understanding on the ways of working, how to handle issues locally and when to escalate them

• Assist with meeting room setups

• Onsite Printer Support

• Clean up computers.

• Run diagnostic programs to resolve problems.

• Liaise with Regional IT on Support Incidents

• Install computer peripherals for users.

• Follow up with users to ensure issue has been resolved.

المهارات
Education: Relevant Degree in IT
Any IT Certifications (Desirable)
At least 2 years of experience in a similar role.
Excellent communication skills.
Ability to work well under pressure.
Proactive, hands on and a strong sense of motivation
Excellent organization skills and the ability to successfully work on several tasks at one time
Flexible, adaptable and a cooperative attitude; able to work as part of a team
Experience with ServiceNow
Office 365
Windows
Mac

تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة العقارات
طبيعة عمل الشركة غير محدد
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف دوام كامل
الراتب الشهري $1,000 - $1,500
عدد الوظائف الشاغرة 1
المرشح المفضل
عدد سنوات الخبرة الحد الأدنى: 2 الحد الأقصى: 6
منطقة الإقامة الرياض, المملكة العربية السعودية
الجنس ذكر
الشهادة بكالوريوس/ دبلوم عالي

https://www.bayt.com/ar/saudi-arabia/jobs/it-assistant-4587201/