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الوصف الوظيفي We are looking for amazing customer service representatives to join our client teams in Kuwait, Qatar and KSA. The Customer Service Representative, will act as a liaison, provide services information, answer client’s questions, and resolve any emerging problems that our customer might face with accuracy and efficiency. As a successful customer service representative you should be excited to help customers, patient, empathetic, and passionately communicative with a constant approach to provide the best customer experience in the clinics. Responsibilities · Manage large amounts of incoming phone calls and incoming visitors · Identify and assess customers’ needs to achieve satisfaction · Build sustainable relationships and trust with customers through open and interactive communication · Provide accurate, valid and complete information · Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution · Keep records of customer interactions, process customer accounts and file documents · Processing orders, forms, applications, and requests. · Keeping records of customer interactions, transactions, comments, and complaints. · Follow communication procedures, guidelines and policies · Take the extra mile to engage customers المهارات · Proven customer support experience or experience as a Client Service Representative · Strong communication skills · Customer orientation and ability to adapt/respond to different types of characters · Ability to multi-task, prioritize, and manage time effectively · High school diploma · Good command of English تفاصيل الوظيفة https://www.bayt.com/ar/kuwait/jobs/customer-service-representative-4548190/?from_job_search=/ar/jobs/?filters%5Bjb_location_country_iso%5D%5B0%5D=ae&filters%5Bjb_location_country_iso%5D%5B1%5D=kw&filters%5Bjb_location_country_iso%5D%5B2%5D=qa&filters%5Bjb_location_country_iso%5D%5B3%5D=sa&jobId=4519724&options%5Bjb_is_external_job%5D%5B0%5D=1&page=3 |
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